Placing an order indicates your agreement with these refund rules.
1.Qualified Refund Full/partial refund is available for defective goods, wrong items, undelivered orders, payment errors and unused unactivated digital products with valid proof submitted.
2.Non-Refundable Cases No refund for customer-caused damage, used virtual items, customized goods, marked non-refund clearance items and expired refund requests without official approval.
3.Refund Application Submit your request with order number and evidence via customer service. Our team reviews all applications within 3–7 business days.
4.Fund Return Period Approved funds return via original payment channel in 5–15 working days. Actual arrival depends on your bank or payment provider’s processing speed.
5.Return Freight Rule We cover return shipping for our-side faults (defect/wrong delivery). Buyers bear return cost for personal-preference returns.
6.Partial Refund Standard Partially used goods/services get partial refund calculated by unused proportion, decided by our official assessment.
7.Policy Revision We may amend this policy without prior notice. New clauses take effect after online publication. Further purchases confirm your acceptance. Reach customer support if you have refund questions.
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